At Joe Adventure , we want you to be completely satisfied with your purchases. If a product is not suitable for you, you have two return options: You have 14 days following receipt of your order to make a return. Items must be returned in their original condition, unused and with tags attached. Two return options are possible: 1. Return by your own means : you use the carrier of your choice (costs at your expense). 2. Return with prepaid label from Joe Aventure : we will send you a label, the cost of which will be deducted from your refund . Once the package is received and inspected, the refund will be issued to your original payment method, less any applicable shipping charges.

To initiate a return, please write to info@adventurejoe.ca indicating: Your order number The item(s) you wish to return The reason for return Your choice of return method : 1. Return by your own means 2. Return with prepaid label from Joe Aventure (fees deducted from the refund) Once we receive your request, we will confirm the steps to follow as well as the return address or the sending of your prepaid label.

FAQ - Adventure Joe – Joe Aventure

Q: Prices and taxes

All our prices are displayed including taxes . The amount you see is therefore the final price paid at checkout (excluding delivery charges, if applicable).

Q: How do you guarantee the best price?

At Joe Adventure , we offer discounts ranging from 40% to 75% off the regular retail price on all our products. This allows us to guarantee you the best prices on the market. However, if you find an identical product at a lower price elsewhere, we undertake to match this price , upon presentation of proof of availability.

Q: What is a sample?

A sales sample is a new , guaranteed product with its original tags and labels. It has usually been on showroom display for a few weeks for commercial purposes, often for mass sale, and may sometimes remain in its original packaging.

Q: Do you have a physical store?

Yes, our store in Bromont has been open since November 2023 , in the heart of Bromont Village. Each season, you'll find samples and surplus inventory from major brands in the outdoor industry. It's the perfect place to buy high-end products at great prices, so you can make the most of the season.

FAQ - Joe Adventure

We ship all orders from Bromont (Qc) within 48 hours of purchase. Shipping is free on all orders of $200 or more.

However, additional charges may apply for certain remote areas or territories due to transportation costs.

At Joe Adventure , we want you to be completely satisfied with your purchases. If a product is not suitable for you, you have two return options:

You have 14 days following receipt of your order to make a return.
Items must be returned in their original condition, unused and with tags attached.
Two return options are possible:

1. Return by your own means : you use the carrier of your choice (costs at your expense).

2. Return with prepaid label from Joe Aventure : we will send you a label, the cost of which will be deducted from your refund .
Once the package is received and inspected, the refund will be issued to your original payment method, less any applicable shipping charges.

To initiate a return, please write to info@adventurejoe.ca indicating:

Your order number
The item(s) you wish to return
The reason for return
Your choice of return method :
1. Return by your own means
2. Return with prepaid label from Joe Aventure (fees deducted from the refund)

Once we receive your request, we will confirm the steps to follow as well as the return address or the sending of your prepaid label.

All our prices are displayed including taxes . The amount you see is therefore the final price paid at checkout (excluding delivery charges, if applicable).

At Joe Adventure , we offer discounts ranging from 40% to 75% off the regular retail price on all our products. This allows us to guarantee you the best prices on the market.

However, if you find an identical product at a lower price elsewhere, we undertake to match this price , upon presentation of proof of availability.

A sales sample is a new , guaranteed product with its original tags and labels. It has usually been on showroom display for a few weeks for commercial purposes, often for mass sale, and may sometimes remain in its original packaging.

We hold large early-season sample sales in several locations, including Bromont , Laval , and Tremblant . These events are held under a marquee, in a warehouse, or at a trade show and feature thousands of new arrivals of the season's samples. Stay tuned for our announcements for the dates of our sales, which take place in the spring and fall.

Yes, our store in Bromont has been open since November 2023 , in the heart of Bromont Village. Each season, you'll find samples and surplus inventory from major brands in the outdoor industry. It's the perfect place to buy high-end products at great prices, so you can make the most of the season.

Yes, since our beginnings, we have collaborated with several causes and organizations, such as Architects Without Borders , Karavaniers du monde , and the Scout groups of Greater Montreal . Today, we also work with local partners such as Parc des Sommets de Bromont , Bromont Ultra , Club de Trail de Bromont and Centre Marguerite-Dubois . These partnerships reflect our commitment to the community and our contribution to its well-being.

GET 15% OFF