FAQ - Joe Adventure

1. What are the delivery times?

We ship all orders from Bromont (Qc) within 48 hours of purchase. Shipping is free on all orders of $200 or more.

However, additional charges may apply for certain remote areas or territories due to transportation costs.

2. What are the return costs?

Returns or exchanges are possible within 14 days of receiving your order.

However, the return costs are your responsibility, except in cases where the item is defective or a delivery error was made on our part. In these cases, we will cover the return costs.

3. How do you guarantee the best price?

We offer discounts ranging from 40% to 75% off the regular retail price on all our products, allowing us to guarantee you the best prices.

If you find an identical product at a lower price elsewhere, we will match that price upon proof of availability.

4. What is a sample?

A sales sample is a new, guaranteed product with its original labels. It has usually been displayed in a showroom for a few weeks for commercial purposes, often with a view to mass sale, and may sometimes remain in its original packaging.

5. Where can I find your road sales?

We hold large early season sample sales in several locations, including Bromont, Laval and Tremblant. These events are held under marquees, in warehouses or at trade shows and feature thousands of new arrivals of samples for the season. Stay tuned for our announcements to find out the dates of our sales, which take place in the spring and fall.

6. Do you have a physical store?

Yes, our store in Bromont has been open since November 2023, in the heart of the village of Bromont. Every season, you will find samples and surplus inventory from major brands in the outdoor industry. It is the ideal place to buy high-end products at great prices, in order to better enjoy the season.

7. Do you have partnerships with other organizations?

Yes, since our beginnings, we have collaborated with several causes and organizations, such as Architects Without Borders, Karavaniers du Monde, and the Scouts of Greater Montreal. Today, we also work with local partners such as Parc des Sommets de Bromont, Bromont Ultra, Club de Trail de Bromont, and Centre Marguerite-Dubois. These partnerships reflect our commitment to the community and our contribution to its well-being.